There are a few thing you need to check to troubleshoot deliverability issues. We'll walk you through the most common reasons and if this still doesn't solve your problem, feel free to contact us!

1: Are your sales being recorded in BitBuffet?

This is a pretty simply thing to check, all you need to do is log into BitBuffet and look at your "history", which is found at the bottom of the sidebar.

Yes, my sales are being recorded in BitBuffet.

It is likely we are sending out the downloads emails, but your customers aren't receiving them. Advise them to check their spam/junk folders, and feel free to "resend" the email to the customer (by clicking on the sale in history and clicking the "resend" button in the top right).

No, my sales aren't being recorded in BitBuffet.

Then we likely have another issue, read on for more information.

2: Does the BitBuffet email match your PayPal account?

Be sure that the PayPal email listed with us on the account settings page is the same one you have associated with PayPal.

No, the email is incorrect.

Go ahead and update that. Be sure it is for the correct PayPal account (the one with the IPN url).

Yes, the email is correct.

Then please read on.

3: Is the BitBuffet IPN URL listed in PayPal?

You can check by logging into PayPal and going to https://www.paypal.com/us/cgi-bin/webscr?cmd=_profile-ipn-notify.

No, the IPN URL is missing.

Then please follow the IPN URL directions located on either the account settings page or complete the initial setup again.

Yes, the IPN URL is present.

Then please read on.

4: Have you recently changed the buttons on your website?

On occasion, our customers will switch to different buttons that don't contain the necessary information to track sales. This is a simple fix.

Yes, I have changed the buttons.

Regardless of which button you want to use, IE: a "buy now" or an "add-to-cart" button, you should always go through your products info page on the workspace. The "buy now" button is provided by us, but the "add-to-cart" button is provided by PayPal (but use our link on the product page's button section to pre-fill the necessary information).

No, I haven't changed any buttons.

Then please read on.

5: Help, none of this helps!

As a last ditch effort, you can always follow the setup process again from the start. This is effectively "resync" your account with PayPal. However, feel free to email us at contact@bitbuffet.com. We'll be happy to help!